How to Order
Shipping & Handling
Terms & Conditions
Free Digital Photo
Free Greeting Card
-Pricing & Availability Policy
-Errors & Omissions Policy
1) How to make payment?
Ans: You can make payment through any International or Global Indian
credit cards viz Visa, Master cards, American Express and Discover.
Your card will be charged in your local currency even though the
prices are mentioned in US$ in our site.
2) Can I pay by check/DD/Cash?
Ans: Yes, you can also pay by check, DD or cash. But your order will
be executed only after the realization of your instrument. For further
information, please contact our
3) Can I send gifts to US or any other foreign country?
Ans: YES. You can send gifts to many parts of the US, UK, UAE,
Australia, Singapore, Canada, Hongkong
and other countries.
4) Can I send perishable items to anywhere in India?
Ans: You can send sweets, cakes and flowers to most parts of India.
However, it may not be possible to send them to remote places as they
get damaged in transit. You can send non-perishable items to any part
of India and to most of the places in the US, UK, UAE, Australia,
5) How to know whether my order is delivered or not?
Ans: As soon as your order is delivered, you will receive a
confirmation through e-mail with the details of delivery, i.e., date,
name of the recipient and products delivered. You can also log on to
“Order Status” in giftagift.com and check the status of your order by
entering Your Order no. [or] by Transaction ID(xid).
6) Can I cancel or modify my order?
Ans: In most cases you can. But it must be done before the shipment
takes place. Since shipment of different items is done from different
locations, some times it is not possible to cancel/modify the entire
order in case the order includes more than one item. However, in case
of perishable items like cakes, flowers, sweets etc orders once placed
can't be cancelled or modified.
7) Can I ask for a gift that is not shown in the site?
Ans: Yes. We can arrange for your choice of gift if the order is
placed in advance. You can ask for any gift item through our Custom
8) When do you normally deliver the items?
Ans: Our deliveries take place normally between 9.00am and 7.00pm.
On special occasions like New Year, Diwali etc., the deliveries
may go beyond the time specified.
9) Can I specify a time for delivery of my gift?
Ans: Yes. Giftagift.com accepts specific time deliveries at additional
charges. You can specify a time period but you can't pinpoint a
specific hour. We try to deliver at the nearest possible time. For
more details, please refer our Specific time deliveries section.
10) If I order from places other than US, how will I be charged?
Ans: Though the prices mentioned in our site are in US dollars, you
will be charged in your local currency equivalent to the value
mentioned in US$. It will be automatically calculated as per the
11) How many days in advance should I place the order?
Ans: Generally we need 3 working days prior notice to execute your orders
to India. ( In case of electronics, home appliances and jewelry items and saris,
we need 7 days to execute your order as those items are to be procured
only after receiving your order and some times the specific model
order may not be available readily in the market ).
Order delivery for USA, UK & other countries, will need a prior notice
of 7 working days .
12) Can I ask for delivery in a place not mentioned in your site?
Ans: Yes. You can specify the place if you do not find it in our
service area list. However, you need to place your order at least 7
working days in advance in such a case. And in case of remote areas,
it may not be possible to deliver perishable items like cakes,
flowers. Other items can be delivered anywhere in India. You need to
contact us in advance by E-mail
We will get back to you with details & help you
'customize' your gift.
13) In case of refund how many days it will take?
Ans: Generally we try our level best to satisfy your needs. In
situations where we have to refund, generally it takes two billing
cycles to get the refund affected in your credit card statement.
14) How safe is my transaction through your site?
Ans: Transaction at Giftagift.com are absolutely safe. Our site uses
SSL protocol and your credit card details are processed in encrypted
form so that nobody knows the details. You can be assured of safe
15) Why should I register to place my order?
Ans: Registration is compulsory to place an order.
If you are a first time user, kindly register with us.
Details given by you will be maintained
account and you need not fill all your details every time you want to
place an order. This will save your time. It will also entitle
get our newsletter which we send from time to time to keep you
informed about new products, services, festivals or special schemes introduced in
16) What do you do with my personal details?
Ans: We do not use your personal details provided
during registration for any other commercial
purpose. We need your particulars only to contact you in case of any
problem in delivery or to reconfirm the orders in case of high value
items. This will also help us if any person wrongly uses your credit
card without your knowledge.
17) Is there any additional delivery charge?
Ans: Yes. The delivery charges vary depending on the place of delivery
and time. If an order is placed 3 or 7 days in advance
for destinations like India or other countries respectively, it comes under
normal delivery and doesn't attract any additional delivery charges. In
case of orders placed with less than 3 or 7 days
notice as appropriate, the order
automatically attracts additional charges. For further details, please
refer our delivery charges section. Please note that, this is in
addition to shipping & handling charges which various from city to
18) Are the items delivered as per the display on Web Pages?
Ans: Yes in most cases. However there might be slight variation in
case of Indian sweets, flower arrangements etc. In case of
non-perishable items we deliver the same item as far as possible. If a
particular item is not available in the market or a specific model is
withdrawn by the manufacturer, an item nearest to the description of
the item ordered will be delivered.
19) In case of electronics and home appliances, will the warranties
and after sales service be available with you?
Ans: We deliver the warranty card if any, along with the item with the
address of an authorized dealer/service point. After the delivery, our
responsibility ceases but you can avail the warranty/after sales
service offered by the manufacturer of respective products directly
from the dealer.
20) Can the recipient send me a return message?
Ans: Yes, the recipient can send a return message to you. We will
request all recipients to fill in the return message for you in the
delivery confirmation memo and we shall e-mail the same to you.
21) Can I send a card along with the gift?
Ans: All gifts, except cakes (message comes on cake
itself ! ) are delivered with a card and it is FREE
of cost. Just type in your message while placing your order and
we will do the rest !
Terms & Conditions:
1) Copyright - Giftagift:
All content on this website including the logo, graphics, text,
design, music is the property of giftagift.com & protected by
copyright. No part of the content shall be
copied, downloaded, uploaded, published, transmitted without prior,
written permission from GiftaGift.com.
2) Authenticity: GiftaGift.com
procures genuine products from authorized dealers/manufacturers only.
We take every care towards the accuracy of
information provided on the website. It has exercised due diligence in
providing the latest products/information.
Giftagift.com / Its Employees
/ Its Affiliates are not responsible for loss or damage caused to users due to the information
inadvertently provided on the website.
Unavailability: Giftagift.com always tries to deliver the exact product ordered by
the customer. If a product is unavailable, a similar product nearest to the description of that ordered, will be delivered.
If a product is unavailable readily, the customer will be informed
about this through e-mail. If there is no response from the customer
(query designer: within a few hours), we go ahead and deliver a product that comes closest to that ordered.
Choice - The Final Decision: Please note that all orders will be processed in a good condition
as per the customer's choice only & recipient choice in no way will be
entertained for exchanging the product/s under any circumstance. All orders will be executed only after the
customer confirms it & will be treated as final.
5) Non-Refund for
Order Executed Perishable Items: Perishable items viz. Cakes, Flowers, Sweets & all other perishable items, once attempted for delivery is
treated as order executed and will not be eligible for refund. These items are made/procured on the order of the
customer. Being perishable in nature they can’t be refunded.
Products: Products once delivered may sometimes be returned - for instance
when the product is damaged in transit or wrongly delivered - subject
to the terms & conditions laid down in the Return Policy Statement.
Guarantee & Warranty: All warranties, after sales services, maintenance of items will be
subject to the conditions of the original manufacturers of products
sold here. The responsibility of giftagift.com ceases once the product is delivered at the recipient's
Cancellation: In every case that a customer wants to cancel an order, 10% of the
order amount will be charged towards Processing & other expenses.
Customers must contact the Customer Service Cell at giftagift.com
to cancel an order. If the product has not yet been dispatched,
giftagift.com, at its sole discretion, may cancel the order subject to its return policy.
9) Gift Delivery to Various Destinations
(i) Gifts Delivery to India
: All orders need to be placed with a
prior notice of 3 clear working days.
(ii) Gifts for USA, UK & Other Countries
: All orders need to be
placed with a prior notice of 7 clear working days. Additional delivery charges are automatically added to normal
delivery charges if you wish to send gifts through Express or Timed delivery.
Rejection: Giftagift.com may at any point of time reject any order without
Giftagift.com may send e-mails to its registered users about New
Arrivals /Schemes. Users may opt out of the mailing list and click on
'Unsubscribe' link if they do not want to receive any further mails.
12) Giftagift Contest
Rules & Regulations: Giftagift.com may, from time to time, run contests on the website.
To participate, users may have to fill a form provide personal information. If the contest is
being administered / sponsored by a third party, this
information will be disclosed to that third party. Every contest is
subject to its own specific rules.
Shipping & Handling:
We, at giftagift.com are firmly committed to customer satisfaction
and individual privacy. The following discloses our shipping and
delivery policy. In case you have any problem,
please Contact Us.
In case of multiple orders, items may be shipped
from different locations depending on the availability and
convenience. This is to facilitate quicker and safer shipping of
various items. Hence all the items may not reach the recipient at
*FREE Shipping & Handling Charges
For Orders Delivery in Hyderabad, Secunderabad, Vijayawada, Vishakhapatnam, Thirupathi , Rajahmundry, Kakinda, Warangal, Hanumakonda, Kazipet Shipping & Handling Charges are absolutely FREE. Shipping and
handling charges will be automatically calculated at the
time of ordering. The charges will be based on the place and mode of
|FREE Digital Photo
Digital Photo is applicable for Hyderabad, Secunderabad, Kakinada
Delhi for those who
choose selected delivery time.
2) We take FREE Digital Photo (one / two snaps) of the
recipient only at the Time of Delivery.
3) Digital Photos will be sent to you within 3 working days after
your order is executed.
4) During Festival & Occasions times FREE Digital Photo service
is not applicable.
FREE Greeting Card
We Deliver FREE Greeting Card with your personalized message for
every Gift except for Cakes where your Message shall be inscribed
as, an On Top Cake Message.
(i) All orders for delivery in
India should be placed 3 clear working days in advance to the date
(ii) Gifts for USA, UK &; other countries should be
placed 4 working days in advance to the Date of Delivery.
Automatic acceptance of orders is not binding on us if
not received in advance as per conditions (i) &
(ii) However, in case of orders received
later, we do try to deliver at the earliest, as per your
requirement but delivery in time cannot be guaranteed. Deliveries
will take place between 9.00 am and
7.00 pm, unless otherwise
Click here to check your order status. For more
information or if you have any problem please contact our customer
service team at +1-248-275-5368 or 1-732-790-0578 / 91-40-23411039
or e-mail your queries
firstname.lastname@example.org. Modifications in orders must be reconfirmed through mail or by
phone. Call the appropriate phone number depending on the place of
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GiftaGift.com has taken all precautionary measures to protect your
interest. Our servers are safe and secure and authenticated by
VeriSign & Thawte Secure Server.
Giftagift.com places topmost priority on the information you give us.
We pledge for the security of your personal information: as a result,
there has never been and will never be a single instance of sale or
rent of your personal information to any third party from
giftagift.com. We value your trust very highly and we do not refer to
or use your information except in the delivery of a great shopping
Personal Info & Its Use
Giftagift.com uses your IP address to help diagnose problems, if any,
with our server and to administer our web site. Your IP address is
used to help identify you and your shopping cart and to gather broad
cart and to deliver content specific to your interests. Our site's
registration form requires users to give us contact information (like
their e-mail address), unique identifiers (like a password), financial
information (like their account or credit card numbers), and
demographic information (like their zip code, age, or income level).
We do not market this information to any outside companies. The
customer's contact information is also used to contact the visitor,
Demographic and profile data may be used to tailor the visitors'
experience at our site, showing them content that we think they might
be interested in and displaying the content according to their
preferences. This is designed only to enhance the shopping experience.
Giftagift.com also allows any customer to create an account with
giftagift.com. This allows the user to simplify his or her purchase
process at our site. All the information that a customer may supply
when creating an account will be held in the strictest confidence. It
will be used simply to manage the payment of orders and shipping of
it. Giftagift.com does not share any private financial information
about its customers with any outside company or agency unless required
by law. 'Link'
pages at giftagift.com contains links to other sites. Giftagift.com is not responsible for the privacy practices or the
content of such web sites.
Delete/Deactivate: This site gives users the option to remove their
information from our database and not to receive future
communications. Please e-mail Customer Service by filling out the form
in the customer service section for further assistance.
Change/Modify: This site gives users the option for changing and
modifying information previously provided. Please inform the customer
service section. Be sure to indicate the exact nature of modification
you require. Our Customer Service Executive will contact you in order to
expedite your request with all deliberate speed.
Security: The security of your data is of utmost importance to giftagift.com.
At Country Oven's www.giftagift.com, we want you to be completely satisfied with your
purchase and enjoy your shopping spree. We have framed our Return
Policy to meet your various complaints. When you need to return an
item, please review the complete details of our return policy below to
determine if any special return conditions apply.
Non-perishable items should be returned within
3 days of the delivery
most of the non-perishable items are
returnable, they are subject to the following guidelines as
per "Conditions for Return":
a) Damaged or Wrongly Shipped Items
Non-Perishable: In case of damaged or wrongly shipped items, the
request for exchange should be submitted
within 3 days of the
delivery date. After return of the
item as per "Conditions for Return", replacement for damaged/ wrongly
shipped items will be made .
Perishable Items: In case of perishable items
cakes, flowers and sweets
refund will be entertained only if they are
b) Refund for non-delivery of Items
Non-Perishable Items: In case of missed/non-delivery of
non-perishable items, while the recipient is away, the order
will be repeated once more after the
stipulated day. In case of non-delivery
of an item altogether, then the refund for the same will be made.
Perishable Items: For delivery of cakes, flowers and sweets the
delivery of items will be attempted only once. Being perishable in
nature, there will be no refund against such items.
c) Partial-Refunds : Partial Refunds will be made in case of multiple goods being ordered
and one/few items amongst that list is/are not delivered. In such
cases, customers get refund only against non-executed deliveries.
d) Refund against cancelled orders :
Refund will be made only against approved cancelled orders.
Conditions for Return
Merchandise must be in new condition with its original packing and
accessories intact or it may be subject to a restocking fee. If you
are returning a product listed below, please check to make sure, your
return meets the conditions described.
1) Computers, notebook computers, handheld
devices, TV’s, digital cameras and camcorders - Must be returned
within 3 days of the
2) CDs, DVDs, VHS tapes, phone cards,
computer software and printer cartridges - Must be unopened.
3) Books - Must be in their original
4) Perishables and personal care items - May
not be returned, unless defective or wrongly delivered.
Note: Refund for item(s) or exchange for
damaged/ wrongly shipped item(s) will be made/done after deducting the
Duration of Returns:
a) Returns on Credit Card : Please allow up to two billing cycles for the return credit to appear
on your credit card statement.
b) Alternative Method – Store Credit :
If credit cannot be issued to your credit card, then on mutual
acceptance a store credit will be issued i.e. order
worth the refund amount can be used in future from your store credit
for other purchase.
Pricing and Availability Policy:
Pricing Policy: Your receipt of an electronic or other form of
order confirmation does not signify our acceptance of your order, nor
does it constitute confirmation of our offer to sell. Giftagift.com
reserves the right to accept or decline your order for any reason at
any time. In case of non-availability of the ordered item,
giftagift.com may deliver any other product nearest to the description
of your original item ordered.
All orders placed (in U.S. denomination) must obtain verification
pre-approval with an acceptable method of payment. We may require
additional verification or information before accepting any order. If
additional information is necessary, we will contact you via email or
Telephone number at the email address/telephone number provided on
your order. Shipping and delivery timeframes quoted on the site will
not begin until appropriate approval and verification of your order
has been obtained.
Availability Policy: At times, your order may be out of stock.
In this event, Giftagift.com will notify you via email with the status
of your order. If the expected delivery date of the item is within 30
days, Giftagift.com will place your order on backorder and notify you
when it ships. If you wish to cancel your order while on backorder
status, please see our Cancellation Policy. If the expected delivery
date of the item is greater than 30 days, Giftagift.com will notify
you that the order has been cancelled due to an out of stock status.
All notifications will take place via email.
Errors and Omissions Policy:
In the event if a product is listed at an incorrect price due to a
display or typographical error, or an error in pricing information
received from our suppliers, or store partners, giftagift.com shall
have the right to refuse or cancel any orders placed for product
listed at the incorrect price.
Giftagift.com shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase
and your order is cancelled, Giftagift.com shall immediately issue a
credit to your credit card account to the amount of your original
Placing an Order:
1) Shop first, register later An existing account with
Giftagift.com is not necessary to browse and choose gifts. Simply
browse gifts by categories listed on the top panel - By Occasion,
Recipient, Price Range and Browse All.
2) Click on image for a Close-up Once you see something you
like click on the image to see the item on a separate page with a
detailed description. On this page, you can also see where this item
can be sent, under Delivery Information.
3) Stock your choices on cart or list You have
option of either adding the item to a cart or simply to a list that
gets compiled for your present online session.
4) Finalizing your choices From the List page, you can move
your items to the Shopping Cart page. Choosing Checkout will take you
to page where you need to confirm your account name and password, or
you are not a member, become one by filling in the required fields in
the attached form.
5) Edit recipient profile You can have your own list of regular
recipient, whose profile can be changed/edited as and when required,
via the Update button. If its a recipient unknown to us, just feed the
required information into the form on the right.
6) City Blocking Here, Giftagift.com confirms if the gifts you
have chosen can be delivered to the cites you have chosen. Our
extensive dealer network is expanding rapidly, but we are not yet
7) Choose date and time of delivery Specify date and time of
delivery in the relevant form.
8) Check out and Continue to billing A quick check of the items
is followed by the billing page where you enter your credit card
information. Then, leave the rest to us. Don't forget to read our
security transaction information to take a look at the measures we
take to safeguard confidential information.
9) Relax while your gift gets home We'll confirm at both your
end, and at the recipient's, as soon as your gift is delivered. Rest
assured with giftagift.com.